Got questions? We have answers
Can’t find what you’re looking for here? Send us an email at hello@fleurieuwellbeing.com
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Our telehealth services are available Australia wide. We provide community and home and school visiting services in Central Adelaide and Surrounds, Southern Adelaide and Hills and Fleurieu Peninsula to Goolwa.
Call us to find out if we can assist you in your area.
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No! You can self-refer.
We also accept referrals from a GP, psychiatrist, clinical psychologist and other allied health professionals, disability service providers and the carer gateway provider in your area.
If you are an NDIS Participant and you are NDIA Managed, Plan Manged or Self Managed, we’ll send you the NDIS Service Agreement.
If you are a Carers Gateway Client we will invoice your Carers Gateway Provider.
Private clients will recieve an invoice for payment.
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Yes! Informed consent is part of professional and ethical practice, as well as a legal requirement. You will be asked to sign this at the time of booking, and if you would like us to share your information with other health professionals, you'll need to complete a seperate 'consent to share' form.
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If you cancel with less than 48 hours notice prior to your confirmed booking, a cancellation fee will apply, as per our Terms and Conditions. if you have requested a home visit and your practitioner is already in transit then travel charges do apply.
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Counselling is not a one-size-fits-all service. Our practitioners are trained in various person-centred approaches, including motivational interviewing, solution-focused therapy, acceptance and commitment therapy, cognitive behaviour therapy, narrative practice, mindfulness, character strengths, resilience and wellbeing, the recovery model, and more.
During your intake session, your practitioner will learn more about you and your situation. They’ll offer some suggestions so you can make an informed decision about your sessions and what you would like to achieve from therapy.
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Positive psychology is the science of human flourishing and wellbeing which provides a proactive strengths based approach to mental health and wellbeing that includes both negative and positive states. Research demonstrates significant outcomes for improvements across the mental health and wellbeing spectrum.
In 2020, The Journal of Positive Psychology published the most comprehensive meta-analysis of PPIs (positive psychology interventions). Carr et al (2020) reviewed 347 studies involving over 72,000 participants from clinical and non-clinical populations in 41 countries.
The meta-analysis concluded significant positive effects on wellbeing, strengths, quality of life, depression, anxiety and stress, demonstrating that Positive Psychology Interventions delivered by qualified practitioners gain measurable outcomes that protect and improve our mental health.
When it comes to psychological wellbeing, positive psychology supports us, not only to feel better, but to really do well and be well in our lives, regardless of diagnosis, difference, lifestyle or circumstances.
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In the first instance, your request for service will be triaged by our Senior Mental Health practitioner, who can support you to decide whether you need medical, clinical or non-clinical support or a combination of these.
In addition, all of our practitioners are fully trained to recognise and refer clients who have greater needs for clinical care, medical treatment, social support, housing, advocacy and more if these needs come to light after you’ve commenced services with us.
If we recommend a referral to another service, we’ll fully explain why we think it’s important and how we might continue to support you. You always have complete choice and control over the health and community services you choose to engage with.
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Inter-agency queries and requests.
If you are acting as a representative from an organisation and would like to request educative information about our services, policies or procedures, please address your query in writing to us at hello@fleurieuwellbeing.com This allows us to provide you with the appropriate documentation and information.
If you want to make a referral, we offer a simple Referral Form on the front page of our website.
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All fees and charges for your appointment are set by the NDIS and are clearly laid out in the service agreement for NDIS participants, you’ll also find them published in the NDIS Price Guide.
Whilst the NDIS can be difficult to navigate, you’ll find our service agreement clearly explains travel costs, including kilometres, appointment cancellations and other policies relating to your NDIS plan and the provision of our services.
All of these particulars meet the standards of the NDIS for the provision of therapeutic services under legislation and are directly guided by the NDIS. Please note from time to time the NDIS will change it’s pricing inline with standard inflation costs; this is usually only a few dollars and we’ll notify you directly of any cost changes that may affect your service.
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A service agreement sets out policies, prices and a detailed description of the service you have requested and your chosen practitioner. This could be individual therapeutic counselling, capacity assessment reports or community participation or skills training to assist you towards independence.
The agreement is a document outlining your chosen service or services. It meets the regulatory requirements of the ACCC and provides clarity of understanding for participants and their carers.
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No! A service agreement is not the same thing as a contract. However, you must notify us in writing or by telephone any time you wish to change your arrangement or cease receiving a service from us.
Changes to service agreements are things like; any changes to your NDIS Plan, address or personal details, changing the location from which your service is delivered or how it is delivered, i.e. you can switch between home visit, community location and secure telehealth.
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The NDIS can seem overly complicated at times and can be distressing for some participants and their carers to navigate. The reason it’s complicated? The scheme is designed to respond to the complex individual and diverse needs of participants, to improve outcomes for people living with disabilities. There’s no one size fits all when it comes to finding the right supports.
Physical disability, psychosocial disability or both?
Disability needs are different for different people. Psychosocial disabilities are more complex to plan for because of the episodic nature of mental illness and the impacts on a participants life, where as, a physical disability may make it easier to plan for identified support needs.
Psychosocial disability may require more intensive short term supports during a difficult period or longer term supports in the case of recovery when a participant is actively working towards their independence. The main thing to recognise here is that everyone’s experience of both physical and mental health is different and their needs are individual.
How do I know what I need?
This is determined by several factors including; the evidence for reasonable and necessary supports provided by a qualified practitioner plus your choice and control over how you use your funding.
It’s important to understand that not all therapeutic supports are the same. In order to obtain outcomes towards the participants NDIS goals, the type of therapy and the client/practitioner fit is critical when engaging a professional therapeutic relationship.
What do I do if I receive different opinions about my supports?
It’s helpful to understand the roles of different providers including your local area coordinator, plan manager or support coordinator, if you have them. Ensure any advice you receive from them is based on evidence and ask them for resources about your rights and further information so you can make an informed choice.
If you have questions about your plan, need an advocacy service or your situation has changed contact your Local Area Coordinator, who is an NDIS representative.
Beyond that, if the NDIS has granted you funding and the support is reasonable and necessary, then you have choice and control over the services you choose.
Look for qualified professionals and ask them to explain their therapeutic approach, how it might assist you and what to expect if you have an appointment with them.
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Please sms or email us and let us know. Wherever possible we will try to accommodate you. However, if there are other clients booked immediately after you, we will need to respect their needs and reschedule your appointment so you have the benefit of your full session.
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You can expect to be treated with dignity, kindness and calm in all of your communication with us. We acknowledge that it’s sometimes difficult to maintain a sense of calm but we ask that you remain respectful towards our staff at all times.
In accordance with workplace psychosocial safety standards ISO 45003 and the Work Health and Safety ACT 2011 , this practice does not tolerate any aggressive or harmful behaviours either in person, via social media, phone or email, including vexatious or unsubstantiated claims.
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We not only acknowledge your right to question, comment or complain, we welcome the opportunity to learn about what we can do better. You must put your complaint in writing to us HERE if you’d like to discuss anything with us, and we’ll address your query within 24 hours.
We’re very approachable, and your query or complaint will be taken seriously. We will inform you of our process and how long it will likely take, and we’ll respond to you in writing.
Our complaints-handling process meets both the standards of the Health and Community Services Complaints Commission and the NDIS Quality and Safeguards Commission.
In the first instance, you or someone you trust are requested to direct queries, concerns or complaints to us for resolution, further information, clarification or advocacy services. If you have a query or complaint, notify us HERE
In addition, your service agreement welcome pack includes all of the information you need to make a complaint to the HCSCC or NDIS Commissioner if you wish to take the matter further.
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We're all about inclusivity and diversity! We're proud to offer services that welcome everyone with open arms. We provide services that support diversity and welcome all individuals regardless of gender, culture, ethnicity, sexual orientation or identity, disability or difference.
